Frequently Asked Questions
Power Supply
Voltage is what makes electric charges move. Voltage is measured in Volts and is denoted by V.
There are two types of voltages associated with power supplies, Input voltage which is AC and Output voltage which is DC.
Mains voltage from the socket in the wall in India delivers 230V. Most European countries also deliver 230V. In USA it’s 110V and in Japan the mains voltage is 100V.
NRG Power Supplies has a Travel Ready Universal Input Voltage range from 85V AC to 265V AC.
Current is the rate of flow of electric charge. Current is measured in Ampere and denoted by A or Amps (This Amps is not related to the colloquial term for amplifiers).
Considering the amount of current needed for any effect pedal, milliampere, which is 1/1000 of ampere, is generally used as the unit to describe current draw for an effect pedal. Milliampere is denoted by mA.
Myth: My pedal specification says Current = 0.3 Amps. A power supply of 1 Amp will damage my pedal.
Truth: Your pedal will draw 0.3 Amps current from the power supply and your pedal will not get damaged.
AC is an abbreviation for Alternating Current where as DC is for Direct Current.
AC is supplied from the mains line, i.e. the 3 pin socket at our home, and is generally required by big appliances like AC, Refrigerator, Fans etc.
DC is supplied from a DC power supply, like NRG, and is mostly required by smaller electrical gadgets like our phone, guitar pedal, guitar processors, keyboards, electric drums etc.
A regulated power source is a power source without voltage fluctuations, where as an unregulated power source does not guarantee steady voltage. Regulation is what that stops the voltage from fluctuating. This term is used for output of power supply.
All musical instruments works in regulated power supply unit.
Isolated and common ground, this two terms are associated with power supply output. An Isolated power supply must have more than one output where all outputs are separated and do not have any common electrical connections between other ports. This is basically a good way to isolate noisy pedals to stop interference into other ports connections. It is a wiser choice to use Isolated power supply if two or more high gain pedals are used.
On the other hand the common ground power supply also has more than one output but all ports share a common ground path. Thus interference on one port could affect the other ports output.
Noise can be caused from various sources. Incorrect instrument setup, faulty cables, noisy AC mains line, Electro Magnetic and Radio Frequency Interferences (EMI & RFI), faulty instrument power supply are some of the main reasons.
NRG power supply eleminates all possible causes that generates audible noise in the power supply. So, all noise related issues arising from power supply can be removed by using NRG.
NRG Power Supply Series
NRG Power Supplies come with a range of protections in 3 areas, Input, Output and Internal.
- Input Side – Over Voltage and Surge Protection
- Output Side – Short Circuit, Over Voltage and Over Load Protection
- Internal – Over Heat / Thermal protection
Of course, NRG Power Supplies will work in countries other than India.
NRG Power Supplies are Travel Ready.
It has a Universal Input Voltage range from 85V AC to 265V AC.
Yes, you can use a daisy chain cable with NRG Power Supplies.
Make sure that the total accumulated current draw do not exceed the Maximum Current Rating of the NRG Power Supply you are using.
Check your Amplifier first. Disconnect the guitar input from your amplifier and turn the gain and volume to the full. If no noise, your amplifier is not causing it.
Connect your pedals one by one in correct order and power up the pedals every time you add a new pedal to the chain. You can easily identify the faulty pedal(s) that may be responsible for the noise.
Try changing the patch cables if the problem persists.
If all does not work then you should probably get a NRG Custom Isolated Power Supply.
Confirm the input power cable is in good condition and is inserted properly to the mains socket. Change the mains socket to make sure that NRG Power Supply is getting proper input power.
If your NRG Power Supply has a power Switch, check whether it is turned ON.
The internal Over Heat / Thermal Protection might have triggered due to usage above rated capacity. Disconnect all pedals and turn on the NRG Power Supply after 5 minutes.
If nothing works, NRG Power Supply might be faulty or might have got damaged. It needs repair.
The Output Short Circuit or Over Load Protection must have triggered.
Disconnect all pedals and power up the NRG Power Supply.
Make sure that the total accumulated current draw do not exceed the Maximum Current Rating of the NRG Power Supply you are using.
Connect your pedals one by one and power up the pedals every time you add a new pedal to the chain. You can identify if a faulty pedal is causing Short Circuit.
If nothing works, NRG Power Supply might be faulty or might have got damaged. It needs repair.
E-Commerce
We are currently NOT ACTIVE on our own e-commerce due to the COVID-19 pandemic. We hope to serve you soon.
In the mean time, our products are available in most of our channel sales partners, both online and offline.
Once an order is received, it generally takes 2 business days to ship an order from our stock house.
Once the shipment is collected, by a shipping partner from our stock point, it generally takes 5 to 10 days to reach anywhere in India.
Delay in schedule may occur depending on unforeseen events.
Business days do not include Saturdays and Sundays.
We use the following courier partners:
- India Post
- DTDC
- Online Payment
- Direct Deposit – Cash Deposit, NEFT, RTGS, IMPS
Our Bank Details
Bank Name – Axis Bank
Branch – Sector 2, Salt Lake
Account No. – 917020034298931
Account Name – Iquester Solutions LLP
Account Type – Current
IFSC – UTIB0001707
We ship to every corner of our country. From Kashmir to Kanyakumari and from Kutch to Kibithu.
Courtesy to our shipping partners.
Warranty
Your warranty starts from the date of original retail purchase.
However, it is advised to register your product on our warranty registration portal. This will help us to deliver proper services to you.
Most of our primary products are covered under warranty for a period of one year, if not mentioned otherwise.
Most of our accessory products are not covered under any warranty.
It is recommended to go through the warranty document received with your product or the digital warranty document received after warranty registration.
Defects that are due to faulty material or workmanship.
The company’s obligation under this warranty shall be limited to repair or providing replacement of part(s) only.
Warranty does not include damage to the product resulting from accident or misuse.
Warranty shall not apply to any goods that have been repaired or altered by anyone other than the manufacturer.
The outer aluminum casing is not covered under warranty.
The warranty is given to the original purchaser only and it is not transferable to any other person.
Service
Its easy. Call our service desk numbers, report your problem.
You would then need to courier your product to our central service center. In this you make sure that there is no 3rd party involved in between you and us.
You may also choose to drop it at any of our distributor/retailer close to your location.